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1. General Policy

We want every customer to have a smooth and transparent shopping experience. If you are not satisfied with your order, you may request a refund or return under the conditions outlined below.

2. Eligibility for Refund or Return

You may be eligible for a refund or return if:

    • The item you received is defective, damaged, or not as described

    • The request is made within 7 days of delivery

    • The item is unused, in original condition, and in original packaging

3. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

    • Digital products or downloadable content

    • Items marked “final sale” or non-returnable on the product page

    • Products that have been used, damaged after delivery, or modified in any way

    • Orders placed incorrectly by the customer (e.g., wrong size, color, etc.)

4. How to Request a Refund or Return

To initiate a return or refund:

    1. Contact us at support@nextgenngllc.com

    2. Include your order ID, product details, and reason for the request

    3. Our team will review your request and respond within 3–5 business days

If approved, we’ll provide instructions on how to return the item (if required) or process the refund directly.

5. Refund Method

    • Approved refunds will be processed back to your original payment method only

    • Refunds may take 5–10 business days to reflect, depending on your bank or payment provider

6. Return Shipping

    • In most cases, customers are responsible for return shipping unless the item was incorrect, damaged, or defective upon arrival

    • Return shipping instructions will be provided once your return is approved

7. Order Cancellations

Orders cannot be canceled once they are processed or shipped. Please double-check your order before confirming payment.

8. Questions?

Contact us anytime at:
📧 support@nextgenngllc.com